Help & FAQS
9 Hedge End Business Centre. So’ton. SO302AU
Free standard shipping
on all orders to the UK.
We reply to all emails same working day
So you have questions..
When are orders shipped?
All orders received before 11am each working day (Monday – Friday) are shipped the same day. Orders received after 11am are shipped on the next working day.
How is my order shipped?
We use several 48 hour services – Royal Mail, DPD & Hermes. Where this process doesn’t provide tracking, all parcels are insured and updated on our system when successfully dispatched & delivered.
What other forms of shipping are there?
A number of brands that we sell will ship directly from their own warehouses. This won’t cause any delays, but it will mean that:
- Your order could arrive in several packages
- It won’t arrive in Green Tees packaging
- It will still be fast & free shipping.
If it’s not coming directly from Green Tees – the P&P section of each product’s page will explain.
How much is postage?
All orders made on our site are shipped for no cost. 100% free.
What will my order be shipped in?
Regardless of what you order, your order will be shipped in biodegradable, recyclable or compostable packaging – all sustainably sourced. We also don’t include any excess paper work with you order. Should you require a return or more information about your order – you can login at greentees.co/my-account and access everything that you require. Should you have any issues, reach out to us using the contact form below.
Only part of my order has arrived!
We work with several brands that ship directly to you from their own facilities, not ours. So if you have ordered several brands in a single order, they’ll all be sent out right away, but from different locations. Please get in touch if you have any concerns: firstname.lastname@example.org
Where are your terms & conditions?
Our full terms and conditions can be found here.